Amadeus launches AI chatbot for hotel business insights

In an era of rapid technological advancement and evolving consumer expectations, the hotel industry stands at a crossroads. But what if your hotel could offer an experience so unique that it transcends these factors? AI can help shift the focus from transactional to experiential by creating immersive, tailored experiences that go beyond the ordinary.

The download contains detailed information on suppliers and their product offerings, alongside contact details to aid purchase or hiring decisions. You can foun additiona information about ai customer service and artificial intelligence and NLP. By downloading this Buyers Guide, you acknowledge that GlobalData UK Limited may share your information with our partners/sponsors who may contact you directly with information on their products and services. Google famously encourages employees to spend about one day per week experimenting with tech.

Challenges Associated with AI in Hospitality Integration

In the near future, AI-powered chatbots will be able to recognize the tone and tenor of a conversation with guests and escalate it to operators when necessary. Hotels must ensure their PMS providers offer the essential features to support seamless switching between automated and manual responses, including the required alerts to inform operators of the context behind guest inquiries. Unlike science-fiction novels, the most effective robots in ChatGPT hospitality will not be walking around, but they will be interacting directly with guests. A delegation of EHL students attended the 2023 HITEC Conference in Dubai as part of EHL’s Educational Travel Program. The conference, part of The Hotel Show, brought industry leaders together through panels, talks, and seminars. The students had the opportunity to participate in keynotes and discussions and assist with administrative responsibilities.

For example, the new version of the Maestro PMS booking engine can make suggestions on room selection or upsell amenities based on type of room, length of stay, and the types of amenities and experiences guests prefer. However, it’s important to remember that the most successful AI implementations are those that maintain a balance between automation and the irreplaceable human touch. In the end, AI will not replace the magic of human interaction, but it will empower hoteliers and staff to work smarter, offering more personalized, efficient, and profitable service. The key is not to see AI as a competitor but as a collaborator in the journey toward delivering exceptional guest experiences and improved business outcomes.

Boosting Operational Efficiency

The primary business for all three companies is their property management system, which handles operations for hotels like check-in and check-out. In addition to streamlining operations, Vouch’s AI upselling tool helps hoteliers maximise revenue potential by taking the guesswork out of the task. By analysing guest behaviour, Vouch AI anticipates what guests want and recommends high-performing room service pairings, upgrades, and add-ons. Another key enhancement to the platform is the inclusion of multi-language AI support, which eliminates language barriers by accurately translating service requests and responses in real-time. Guests can now submit requests, such as dietary preferences or room requirements, in any language, while hotel staff respond seamlessly in their own – guaranteeing guest needs are fully understood and met.

For that reason, in the hospitality industry of the future, rather than people who interact with customers, the industry will need more data analysts, AI managers and people who can provide tech support. That’s because AI can perform routine and repetitive tasks, such as booking reservations and answering customer inquiries. For instance, AI’s ability to predict guest preferences enables hotels to offer upsells that feel personal and relevant.

This is due to AI’s significant potential in personalizing guest experiences and optimizing hotel operations. By implementing AI, hotels can expect to enhance guest satisfaction, improve efficiency, reduce costs, and drive revenue growth with the help of more dynamic pricing and occupancy management strategies. AI is poised to revolutionize the hotel booking engine process, offering enhanced personalization, efficiency, and customer satisfaction.

Gold sponsors of the annual conference include integration partners Silverware (point of sale), PurpleCloud Technologies (team and service optimization), and Fetch (guest messaging and engagement). Calin shared the company’s plan for AI and new tech products in an interview with Skift during the Hitec hotel tech convention this week in Charlotte, North Carolina. “Every single release, we’re going to have new things,” said Laura Calin, vice president of strategy and solutions management for Oracle Hospitality. Oracle Hospitality is taking its time to integrate the latest advancements of AI into its hotel tech products. By adopting HiJiffy’s innovative solution, Leonardo Hotels set out to accomplish these objectives and elevate its guest experience to new levels.

Proactive Guest Relations

The system’s ability to predict staffing needs with precision allowed for better resource allocation and improved employee satisfaction through more consistent work hours. Eventually, artificial intelligence will be used to help a hotel or restaurant greet a visitor. If they permit their data to be shared, a hotel might know the visitor’s favorite meal or drink and have it ready when they arrive. Are you an industry thought leader with a point of view on hotel technology that you would like to share with our readers? If so, we invite you to review our editorial guidelines and submit your article for publishing consideration. AI-powered work management platforms streamline communication between shifts, allowing staff to easily share information about tasks, guest requests, and any outstanding issues.

AI-powered software combined with machine learning can also create personalized dining experiences for specific tastes and requirements. For example, if a guest has dietary restrictions, AI can help you deliver customized menu options. You can also ensure regular guests get their favorite table and even personalize the lighting and music. As we venture further into 2024, the hospitality industry is poised for a seismic shift, driven by the integration of AI. By embracing AI as a key driver of your hotel’s Blue Ocean Strategy, you position your property not just to survive but to thrive in an increasingly competitive market.

Despite considerable investments in reporting and Business Intelligence (BI) platforms, 75% of employees steer clear of analytics tools in their daily workflows. Most business users prefer direct insights over the tedious process of mastering new analytics tools. Traditional BI tools, while potent, demand a steep learning curve and significant time to yield actionable insights.

Personalized Marketing and Upselling

AI will fundamentally change how hotels engage with guests, manage operations, and drive revenue. By automating routine tasks—such as room service requests, check-ins, and energy management—hotels free chatbot for hotel up their staff to focus on higher-value interactions that build loyalty and satisfaction. Artificial intelligence is already making its mark on the industry, particularly in guest experience management.

In the following Q&A, Fu discusses how the hospitality jobs of the future will rely more and more on technology to provide a pleasant guest experience. AI isn’t just a tool for automation—it’s a partner in creating unforgettable guest experiences and driving profitability. When combined with Blue Ocean Strategy and Fair Process principles, AI becomes a catalyst for innovation, engagement, and long-term success. Rather, consult with technology partners to integrate with other solutions, identify focus areas, and devise a plan to modernize your tech stack and build a unified data strategy.

Vouch expands AI-powered solutions for hotels, gains fresh funding

HiJiffy was founded in 2016 with the mission of developing the most advanced conversational AI for hospitality. Seeking the perfect connection between hotels and their guests, HiJiffy created a powerful Guest Communications Hub. Operating in 123 destinations in and around ChatGPT App Europe with a portfolio of 282 hotels offering more than 50,000 rooms, Leonardo Hotels stands out as a distinguished brand. Each property is centrally located and renowned for its high-quality service standards and stylish interior design reflecting regional charm.

We have invented technologies that boost our physical capabilities and automate complex tasks, but we have never built a generally applicable technology that can boost our intelligence, he writes. There could also be integrations from third-party travel companies for products like events and attractions bookings. Weiss expects IHG to test several companies to see how their products integrate with the app. The first version of the AI tool will focus on helping users with the “dreaming phase” of travel, according to Josh Weiss, vice president of guest digital products for IHG. Among the benefits of applying Gen AI is its ability to collect insights to speed up complex data analysis and generate strategic business decisions.

This predictive approach ensures that all hotel facilities are maintained in peak condition, preventing downtime and enhancing guest satisfaction. It’s a critical tool for maintaining the luxury and service standards expected at Kempinski properties. Hotels and resorts are increasingly using AI-powered chatbots to handle reservations, provide information about the hotel, and resolve common guest inquiries, all with the help of intuitive text or voice conversations. These AI for hospitality chatbots are available 24/7, ensuring guests have constant access to assistance. Booking.com has enhanced its AI trip planner on the mobile app to allow users to search for properties and ask specific questions. While the tool can filter searches based on user prompts, it faces challenges in handling complex queries accurately.

AI is transforming the way hotels market to potential guests and upsell to existing ones. By analyzing guest data and preferences, AI systems can create highly targeted marketing campaigns that resonate with specific demographics. This personalized approach not only increases booking rates but also drives higher-value reservations.

• Get in touch to equip your hospitality business with software that meets current technological standards and sets new benchmarks for personalized service.
• For instance, facial recognition technology can expedite check-ins, but it should be complemented by staff who are trained to provide a warm welcome.
• AI can deliver a more personalized booking service by analyzing customer data, suggesting specific hotels, or recommending add-ons that match their preferences.
• A study of hotels using AI for operational automation showed an average reduction in administrative costs of 20%, with some properties reporting savings of up to 40%.

The AI trip planner is available to users in the U.S., UK, Australia, New Zealand, and Singapore. It’s coming in local languages to users in Spain, Italy, Germany, France, Poland, and the Netherlands in the coming months. The AI filter tool is located in the property filter section of the results page in the app. The new chatbot, named Amadeus Advisor, is integrated into the Agency360+ suite and leverages Azure OpenAI Service to provide quick, natural language responses to complex data queries. The AI agents are incredibly advanced, so much so that we’ve actually had users claim that they were unaware they were speaking to an AI powered expert and not a human.